Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSINC311 Mapping and Delivery Guide
Work together in the financial services industry

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSINC311 - Work together in the financial services industry
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to interpret and apply industry and organisational procedures, guidelines, policies, ethical standards, and sustainability requirements to day-to-day work in the financial services industry.The unit applies to those with the fundamental skills required to work in the financial services industry. It underpins other entry-level units used in all sectors of the industry.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational policies, procedures, regulations and codes of practice

organisational equipment, technology and software.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Work within industry requirements and guidelines
  • Apply relevant workplace procedures, instructions, organisational guidelines and codes of practice
  • Carry out work tasks safely and effectively according to specific organisational policies, guidelines and procedures, professional practice and ethical principles
  • Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary
       
Element: Establish and identify relationships
  • Develop and maintain positive relationships
  • Identify needs, objectives and expectations of relevant stakeholders
  • Identify and respond to instructions and enquiries according to organisational policies and procedures
  • Identify required stakeholders to report queries and concerns about safety in the workplace
       
Element: Obtain and develop workplace information
  • Access required information management systems and databases according to organisational policies and procedures
  • Develop workplace documents, input and extract data, and make calculations using organisational software
  • Confirm that presentation of written information meets relevant requirements
  • Assess risk and take action to reduce risk and to eliminate workplace hazards
       
Element: Work in a team environment
  • Provide support to team members and contribute to work group goals and tasks
  • Share required financial information with group to ensure designated goals are met
  • Seek feedback on own performance, identify opportunities for improvement, and share feedback with group if required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

work with at least three different financial services colleagues in the course of own work role.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and statutory requirements and industry codes of practice relating to working with others in own role, including:

work health and safety (WHS)

environmental sustainability, and approaches to environmental and resource efficiency

organisational policies, procedures and guidelines relating to own work tasks, including those relating to:

relevant management systems and databases

organisational standards of style and format

risk assessment and responses to workplace hazards and emergency incidents

organisational philosophy, values and objectives relevant to own work role

key features of financial services industry and the way it operates

types of financial risks in financial services

ethical principles that apply when working in the financial services industry

effective questioning and listening techniques

types of communication channels to share financial information

proprietary and/or organisational software that can be used to develop workplace documents, input and extract data, and make calculations.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Apply relevant workplace procedures, instructions, organisational guidelines and codes of practice 
Carry out work tasks safely and effectively according to specific organisational policies, guidelines and procedures, professional practice and ethical principles 
Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary 
Develop and maintain positive relationships 
Identify needs, objectives and expectations of relevant stakeholders 
Identify and respond to instructions and enquiries according to organisational policies and procedures 
Identify required stakeholders to report queries and concerns about safety in the workplace 
Access required information management systems and databases according to organisational policies and procedures 
Develop workplace documents, input and extract data, and make calculations using organisational software 
Confirm that presentation of written information meets relevant requirements 
Assess risk and take action to reduce risk and to eliminate workplace hazards 
Provide support to team members and contribute to work group goals and tasks 
Share required financial information with group to ensure designated goals are met 
Seek feedback on own performance, identify opportunities for improvement, and share feedback with group if required 

Forms

Assessment Cover Sheet

FNSINC311 - Work together in the financial services industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FNSINC311 - Work together in the financial services industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: